Entity Bridge Inc is committed to resolving any disputes or concerns fairly, efficiently, and without the need for expensive litigation. This Dispute Resolution Policy explains how any disagreements between you (the “Customer”, “Buyer”, or “User”) and Entity Bridge (the “Company” or “Seller”) will be handled. Our goal is to address issues quickly and amicably, in a way that protects both parties and maintains a constructive relationship.

We have a three-step process for dispute resolution:

1. Internal Mediation – an informal resolution process directly with our team.
2. Binding Arbitration – a formal resolution by a neutral arbitrator if needed.
3. Confidentiality & Limitations – clear terms that apply throughout to protect both parties.

By using our services, you agree to follow these steps for any disputes.

1. Why This Policy Benefits You

Many worry, “What if something goes wrong?” With Entity Bridge, you can be assured we have a system in place that is:

• Fast: Most issues can be resolved through our internal process within days or weeks, not months or years like a court case.
• Cost-Effective: You won’t need to hire expensive lawyers or pay court fees. Our arbitration process is streamlined and significantly cheaper than litigation.
• User-Friendly: Everything can be handled remotely (online or by phone), so you never need to appear in court or even travel for a hearing.
• Fair: The procedures are designed to be neutral. Both you and Entity Bridge get to present your side, and the matter is handled by an independent arbitrator if it goes to step 2. We cannot just impose a decision on you unilaterally – a neutral professional ensures fairness.
• Protected: This policy ensures neither party can drag the other into public courts or class actions; disputes are handled one-on-one, protecting your privacy and our business from unnecessary conflict.

2. Internal Mediation (Step 1)

We strongly encourage you to first reach out to us with any concern. Internal Mediation is our in-house dispute resolution effort. Here’s how it works:

2.1 How to Initiate Mediation:

• Submit a Dispute/Mediation Request: Send an email to [email protected] or visit EntityBridgeInc.com/mediate (if available) to fill out a dispute resolution request form. Provide your name, contact info, and a clear description of the issue. Include any relevant documents or communications.
• Our Response: Upon receiving your request, a dedicated dispute resolution representative (manager-level) will contact you within 2 business days. We’ll acknowledge the issue and may ask for any additional information if needed.
• Discussion: We will schedule a discussion with you – this can be a phone call, Zoom meeting, or even an exchange via email, whichever you prefer. The purpose is to understand your concerns and see if we can reach a mutually acceptable solution. Often, misunderstandings can be cleared up or simple fixes can be offered once we talk it through.
• Resolution Proposal: Our team will propose a solution. This could be a correction of the service, a credit for future services, a clarification of what happened, or another remedy appropriate to the situation. The vast majority of issues are resolved at this stage with a simple solution.
• Follow-Up: If we agree on a resolution, we will document it and follow through accordingly. If we cannot resolve immediately, we may schedule a follow-up call or continue communications to work towards a resolution within a reasonable timeframe (usually within 14 days of your initial request).

2.2 Why Mediation First?

• It’s quick and informal. No need for legal filings – just communicate directly with us.
• It’s free. We do not charge anything to engage in this dispute process. We both save money by avoiding legal fees.
• It preserves relationships. We genuinely care about our clients. Resolving issues amicably means we can continue to work together positively.
• You remain in control. You have the opportunity to voice your desired outcome, and we’ll seriously consider it. We want a win-win outcome.

We are confident in our services and will make good faith efforts to address any valid concerns. However, we understand that sometimes an agreement can’t be reached. That’s where the next step comes in.

3. Binding Arbitration (Step 2)

If an issue cannot be resolved through Internal Mediation, you and Entity Bridge agree to resolve the dispute through binding arbitration, rather than in court. This applies to any dispute, claim, or controversy arising out of or relating to our services, your purchase, these policies, or any agreement between us, including the validity, scope, or enforceability of this arbitration provision.

Key points of the arbitration agreement:

• Arbitration Forum: The arbitration will be administered by a neutral arbitration service that conducts proceedings online and via documents (to keep it simple and low-cost). Specifically, we prefer to use net-ARB (www.net-arb.com) as the first option. If, for some reason, net-ARB is unavailable or unwilling, we will use Arbitration Resolution Services (ARS) or another similar online arbitration provider. Only if such streamlined providers are all unavailable would we use a more traditional forum like the American Arbitration Association (AAA).
• Procedure: The arbitration will be conducted based solely on written submissions (documents) unless both you and we agree to a live hearing or the arbitrator specifically requires it. This means you and Entity Bridge will present your side of the story, evidence, and arguments in writing (email, PDF, etc.), and the arbitrator will make a decision from that. This eliminates the need for travel or heavy procedural hurdles.
• Location and Venue: Because the arbitration is conducted online, neither party needs to travel. If an in-person element is ever required, both parties agree it would take place in Colorado, USA (since that is where our company is based). But again, our intent is a remote process for convenience.
• Individual Basis Only: You agree to arbitrate individually. This means no class actions or collective proceedings. You are not allowed to combine your claim with others or arbitrate any class or representative action. The arbitrator only has authority to resolve your individual dispute and does not have authority to make decisions for anyone else.
• Applicable Law: The arbitration and this Policy are governed by the Federal Arbitration Act (FAA) and, to the extent state law is relevant, the laws of the State of Colorado, USA (without regard to conflict of law principles).
• Arbitration Costs: The costs of arbitration (arbitrator fees, admin fees) will generally be shared equally between you and Entity Bridge, unless the rules of the arbitration forum or the arbitrator decide otherwise. However, if the fee to file an arbitration is greater than the cost of filing a lawsuit, we will pay the amount over what a court filing would cost so that cost isn’t a barrier for you. Each side will pay their own attorney fees, if any, unless the arbitrator awards fees to the prevailing party under applicable law or in accordance with Section 5 below (in cases of certain bad-faith actions).
• Decision: The arbitrator will issue a written decision. It will be final and binding, with only very limited rights to appeal or challenge as allowed by law. A judgment on the arbitration award may be entered in any court with jurisdiction over the parties, if needed to enforce the decision.
• Exception – Small Claims: If your claim qualifies for small claims court and does not seek any form of equitable relief (just money under the small claims limit), you have the option to pursue it in small claims court instead of arbitration. But if your matter is in small claims and you or we escalate it (like by hiring a lawyer or moving it to a different court), then the agreement to arbitrate would kick in.

By agreeing to arbitration, both you and we waive the right to a trial by jury or to have a judge resolve the dispute. Arbitration is typically faster and more cost-effective for everyone.

4. Confidentiality, Risk Disclosure & Limitation of Liability (during Dispute)

Both parties agree that any dispute resolution (whether mediation or arbitration) will remain confidential. This means you agree not to publicly disclose the fact or details of the dispute, beyond, for example, private communications with advisors or attorneys. This helps ensure that we can resolve matters without outside interference or media, protecting your privacy and our reputation until an outcome is reached.

Additionally, when entering into any agreement with Entity Bridge (including making a purchase of a corporate entity or service), you acknowledge and agree to the following important points (these are reiterated here as they often pertain to disputes):

• No Guaranteed Outcomes: Purchasing a corporate entity or compliance service from Entity Bridge is a business decision. You understand that Entity Bridge does not guarantee any specific results such as obtaining credit, financing, or business success. You accept that any venture has risks and outcomes depend on many factors outside our control.
• No Credit or Legal Advice: Entity Bridge is not a law firm, financial institution, or credit repair agency. We do not provide legal or financial advice specific to your situation. We also do not offer credit repair or credit building services. Any information we provide about business credit or compliance is general and for educational purposes. You should consult your own attorneys or advisors for legal, tax, or financial advice.
• Business Use of Funds: You confirm that you are using discretionary business funds for any purchase. You are not using personal life savings or money you can’t afford to risk on business services. Business investments have no guaranteed return, and you acknowledge that fact.
• Limitation of Liability: In any dispute, claim, or arbitration, you agree that Entity Bridge’s liability is limited to the amount you actually paid for the service or product in question. We will not be liable for consequential or punitive damages. If, for example, you purchased an aged corporation for $5,000, our maximum liability if something went wrong would be $5,000 (typically possibly provided as a service credit unless otherwise dictated by an official decision).
• Remedies for False Claims: We value honest communication. If a dispute arises because of what we believe are false or exaggerated claims made by you (for instance, if you publicly assert something about us that is not true in an effort to force a refund or damage our business), we reserve the right to address that through this dispute process as well. Specifically, if you make knowingly false statements that harm our reputation or business, the arbitrator can award damages or require remedies (like taking down defamatory content or awarding us compensation for harm). This is not to discourage legitimate complaints – it’s simply to prevent abuse of platforms or threats. You are absolutely free to share your truthful experiences.

5. Final Agreement and Signature

We truly hope we never have a serious dispute. In our experience, clear communication prevents most problems. This policy exists as a safety net to protect both you and us in the unlikely event of a major disagreement.

By engaging in any business with Entity Bridge, you indicate your acceptance of this Dispute Resolution Policy. We consider it a mutual promise:

• Our promise to you: We will address your concerns in good faith and will not drag you into costly court battles.
• Your promise to us: You will give us the opportunity to make things right and will use the agreed private arbitration process rather than publicly attacking or suing in court.

Together, we’ll keep our relationship professional, respectful, and solution-focused.

If you have any questions about this policy, please ask before making a purchase. We’re happy to explain any part of it.

(By proceeding with a purchase or using our services, both parties mutually agree to this Dispute Resolution Policy. Last Updated: April 24, 2025.)

FTC Disclosures

To ensure full transparency and in compliance with Federal Trade Commission (FTC) guidelines, Entity Bridge makes the following disclosures:

• No Earnings Guarantee: We make no claim that using our services (such as purchasing an aged corporation or forming a new company) will guarantee earnings, profits, or that you will obtain business financing. Any financial examples or success stories mentioned (if any) are exceptional cases and not indicative of typical results. Starting and running a business carries inherent risks, and individual results will vary widely.
• Testimonials & Endorsements: If you see testimonials or reviews on our website or marketing materials, these are the honest opinions of individual clients. However, past customer experiences may not be typical. No one was compensated in exchange for a testimonial, and we do not promise you will have the same experience or outcomes.
• Compliance Focus: Our descriptions of services (e.g., “low-risk” or “compliance-first”) reflect our internal standards to avoid high-risk activities. These descriptions do not imply any official designation or guarantee by regulators or financial institutions. They are intended to communicate our business approach only.
• No Legal or Financial Advice: Any informational content on our site (such as blog posts, guides, or FAQs) is provided for general educational purposes. While we strive for accuracy, it should not be taken as legal, accounting, or financial advice tailored to your situation. You should consult appropriate professionals for advice specific to your circumstances.
• Material Connections: If Entity Bridge has an affiliate relationship or partnership with any third party (such as a registered agent service or a bank), we will disclose that clearly when offering such a service. Currently, aside from providing our own services, we do not receive commissions or referral fees from outside companies for any products or services we mention. If that changes, we will update our disclosures accordingly.
• Transparent Operations: We are committed to honesty in advertising. We do not use misleading headlines, false scarcity tactics, or high-pressure sales that misrepresent what we offer. All claims about our services (such as the age of a corporation or the scope of a package) are factual to the best of our knowledge. Should an error occur in any description, we will correct it and honor our commitments to the extent possible.
• Your Responsibility: As a user or customer, we encourage you to do your own due diligence. Carefully read all terms, policies, and agreements (like this FTC disclosure, our Terms of Use, etc.) before making a purchase. Ask us questions if something is unclear. We want you to be fully informed and comfortable before proceeding with any service.

If you have any questions about these disclosures or believe any part of our marketing is unclear or misleading, please contact us immediately. We value trust and transparency and will address any concerns.

(By engaging with our site or services, you acknowledge these disclosures. Last Updated: April 24, 2025.)